We will not be able to properly assess your situation if you have an UU issued device because we do not have any admin rights.
First, if you are unable to install anything on your UU issued device, please refer to our FAQ how to request install rights on your device. Secondly, if you need any research (Stimulus Presentation, Survey Tools, Statistical Tools or Data Processing tools) software listed on our website, we will be able to help you and guide you to the right solution.
Especially hardware related issues (i.e. broken battery, glitches, etc.) need to be (remotely) reviewed before we are able to do something. Therefore, we would like to refer you to our colleagues at central IT (ITS). Please make a call in TOPdesk and go to Workplace & Work area -> PC or Laptop -> PC/Laptop: New call. Use your UU number of your device (back of your device) to create a new call and explain your situation.