If you would like to request a Salto tag, please go to our Salto / Daypass page.

If you experience any issues with Salto tags, please describe the issue in your message.

Have you already searched on our Sona page? There are official Sona videos as well as a FAQ section for general issues.

If you could't find your issue, please add the name of your study if possible in your message.

If you need access to any lab space? Please go to our Salto / Daypass page to request access.

If you need some advice about lab space, use our form to request lab space if you already have a general idea how you will approach your research. Otherwise, please let us know if you have any other questions.

Please indicate what kind of issue(s) you are experiencing with our lab hardware and in which lab (room) this is happening in your message.

It is important for us to know which type of computer you are having issues with.

If you need a specialised tool or need additional information, please specify what you will need and for what purpose in your message. Moreover, please specify a list of items with quantities so we can immediately check if we have it in stock.

Have you tried to find a solution on one of our Software pages? Instructions about licensing can be found there.

For other questions, please indicate the device you are using and which software package you need troubleshooting with in your message.

General

We will not be able to properly assess your situation if you have an UU issued device because we do not have any admin rights.

Software

First, if you are unable to install anything on your UU issued device, please refer to our FAQ how to request install rights on your device. Secondly, if you need any research (Stimulus Presentation, Survey Tools, Statistical Tools or Data Processing tools) software listed on our website, we will be able to help you and guide you to the right solution.

Hardware

Especially hardware related issues (i.e. broken battery, glitches, etc.) need to be (remotely) reviewed before we are able to do something. Therefore, we would like to refer you to our colleagues at central IT (ITS). Please make a call in TOPdesk and go to Workplace & Work area -> PC or Laptop -> PC/Laptop: New call. Use your UU number of your device (back of your device) to create a new call and explain your situation.

Have you already checked our VPN page?

Information about connecting and mounting external drives can be found on our Computation Server (CS) page.

If you have any issues related to the CS, please indicate which one you're using in your message.

Information about requesting access and instructions about several data storage options can be found on our Data Storage page. Some frequent issues can be found there as well.

Please indicate which data storage option applies to you and if you have any issues or need some advice related to data storage in your message.

If you need advice about data privacy, please describe your study/research and data plan in your message.

Any comments, spelling checks, suggestions, info missing? Please tell us which page and describe your remark in your message.